Your information, plainly.

Who we are

This website belongs to Face by Demi, an advanced aesthetics studio in Fleet, Hampshire. For anything in this policy, contact us through the contact page or on Instagram @facebydemi.

What we collect, and why

Enquiries. If you send an enquiry, we receive the details you type (name, contact details, your message and the treatment you are interested in). They are emailed securely to the clinic so Demi can reply, and are not used for marketing.

The free guide and Academy waitlist. If you request the guide or join the waitlist, we store your email address so we can send you what you asked for, plus occasional emails from Demi (typically one or two a month). Every email includes a way to unsubscribe, and you can ask us to delete your address at any time.

Analytics. With your consent, we use Google Analytics to understand how the site is used (pages visited, buttons clicked). This is aggregate measurement, and nothing is shared for advertising.

Payments. This site takes no payments and stores no card details. Bookings are made through That Time and course enrolment through Thinkific; each service has its own privacy policy once you leave this site.

Cookies

Analytics cookies are set only after you press Accept on the cookie notice; if you decline, no analytics run. Your choice itself is remembered on your device. You can clear your browser data at any time to reset it.

Who handles the data

The site is hosted by Vercel. Form messages and the email list are processed by Resend and delivered to the clinic’s mailbox. Analytics are provided by Google. These providers process data on our behalf and do not use it for their own marketing.

Your rights

You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Message us through the contact page or Instagram and we will sort it. If you are unhappy with how we have handled your information, you can complain to the UK Information Commissioner’s Office (ico.org.uk).